Dispatch
Service Tickets & Metrics
Open tickets and the Ken-approved service metrics, read from the e-automate mirror.
Planned
Service Tickets & Metrics
Open tickets and the Ken-approved service metrics, read from the e-automate mirror.
- Open tickets by age / priority / technician
- Repeat calls, response time, resolution time, parts delays, escalations, recall %
- Technician ranking on accurate parameters only
- NOT first-time-fix rate — Ken rejected it (unfair under inventory constraints)
Blocked on: the e-automate → Supabase warehouse + a data-quality remediation pass (bad data from the original implementation would make these metrics mislead).