Reproverse Service
Dispatch

Ticket Assignment (suggested)

Flowchart routing that suggests the right technician by territory + live workload — Erica confirms, never silent auto-dispatch.

Planned

Ticket Assignment (suggested)

Flowchart routing that suggests the right technician by territory + live workload — Erica confirms, never silent auto-dispatch.

  • Suggest assignment by technician territory + current workload
  • Human-in-the-loop: Erica approves or overrides every suggestion
  • Framed as augmentation of Erica's dispatch role, not replacement
  • Audit every suggestion + decision for transparency
Blocked on: live technician-workload data from the warehouse + the Erica interview (job-security sensitivity — ship only as suggestions she confirms).